At SkinSync, we prioritize your satisfaction and strive to deliver the best skincare products. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.
Returns
- Eligibility: Returns are accepted within 7 days of delivery for unused, unopened, and undamaged products in their original packaging.
- Non-Returnable Items:
- Products that have been opened, used, or tampered with.
- Gift cards, promotional items, and clearance sales are non-returnable.
To initiate a return, email us at support@skinsync.in with your order details and reason for the return.
Refunds
- Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
Note: Shipping charges are non-refundable unless the return is due to a product defect or an error on our part.
Exchanges
Exchanges are allowed only for defective or damaged items. If you receive a damaged product, email us within 48 hours of delivery at support@skinsync.in with photos of the damaged item and packaging.
Order Cancellation
- Orders can be canceled within 24 hours of placement by contacting support@skinsync.in.
- If the order has already been shipped, cancellation is not possible, but you may initiate a return after receiving the product.
Late or Missing Refunds
If you haven’t received your refund within the specified time:
- Check your bank account.
- Contact your credit card company or bank, as processing times may vary.
- If you’ve done all of this and still haven’t received your refund, email us at support@skinsync.in.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
If you have any questions or concerns about refunds or returns, don’t hesitate to reach out at support@skinsync.in. We’re here to help!
Thank you for choosing SkinSync. We value your trust in us!